What do you like about your AE?

[MortgageDiva]

Why do you do business with the people that you do?


Do you like Ae's to call prior to showing up?


Which is more important? 1. LTV, 2. Rate, 3. Service

Do you think AE's can make as much money as Mortgage Brokers?

Thanks in advance.

[Greg]

I do business with the people I do because they under-promise and over-deliver. They keep me updated and respond to email and phone calls within 24 hours. They know their products and I know theirs too to make sure they are not over-promising.

I like for the AE to show up the same day and time every week. Yes I like a call but other lo's work in the office so this is not a preference of each lo.

service

Yes they have margin too. I wish some were more up-front about pricing concessions and explaining how they can do this in certain cases rather than choosing broker B without a fight. I know some have no control as well or senior management prevents pricing concessions.

[GLOAT]

My favorite AE's are the ones who have been brutally honest with me. The first thing I do with a new AE is send them a deal I know they can't do. The reason for this:

I don't want to deal with anyone who does not have the balls to tell give me a straight "NO!" What is least expendable to me is the very thing I stand to lose the most of on a daily basis; TIME

Personally, I ask my A/E's to visit just once a quarter, but reply to my e-mail questions in a timely manner and notify me when programs/products are altered, added, or removed. In return, I only call when I need them to answer. An informed L/O is an AE's paychecks' biggest Ally. I can read a rate sheet and if you show me where to get the matrix and guidelines, I can read that too.

Service is hands down the most important! The only time I ever "Sell" is when the lowest rate is at a Lender I have no faith in. However, the worse thing an AE can do is portray that they have some "pull" when they don't.